Shipping & Return Policies | Nudi Coffee


Shipping Policy

Processing & Shipping Times

  • Coffee: Freshly roasted upon order and typically ships within 2–5 business days.

  • Clothing & Drinkware: Custom-crafted upon order and ships within 5–10 business days.

  • Shipping times vary based on your location and the shipping method selected at checkout.

Shipping Locations

We currently ship to:

  • The United States

  • Select international destinations, including Canada, Australia, the Philippines, and more

We are always working to expand our international reach. If your country isn’t available at checkout, feel free to contact us at contact@nudicoffee.com.

Shipping Rates & Methods

  • Shipping rates are automatically calculated at checkout based on destination and order size.

  • All coffee orders are shipped via USPS First-Class Package International Service (for international customers).

  • Rates are pulled in real-time from our shipping partner to ensure accurate pricing.

International Duties & Taxes

  • International orders may be subject to import duties, taxes, or customs fees, which are not included at checkout.

  • These charges are the responsibility of the buyer and may be collected by your local postal or customs agency upon delivery.

  • We currently do not offer prepaid duty (DDP) shipping.

Lost, Stolen, or Delayed Packages

  • Once an order has been shipped, we are not responsible for lost, stolen, or delayed packages.

  • If your package does not arrive, we recommend contacting the shipping carrier directly to file a claim.

  • For international orders, customs clearance can delay delivery. Please allow extra time for your package to arrive.

Returns & Refunds Policy

All Sales Are Final

Due to the custom-made nature of our products, we do not accept returns or exchanges for coffee, clothing, or drinkware.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@nudicoffee.com with the following:

  • Your order number

  • A photo of the item and packaging clearly showing the issue

We will work with you to resolve the issue, and may offer a replacement or store credit, depending on the situation.

Why We Have a No-Return Policy

  • Coffee: Our specialty-grade coffee is roasted fresh upon order and cannot be restocked or resold.

  • Clothing & Drinkware: Each item is custom-crafted upon purchase, making it ineligible for return unless defective.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as shipped.
Please contact the shipping carrier to file a claim in such cases.

Questions?
Feel free to reach out to us at contact@nudicoffee.com before placing your order. We're happy to help you get exactly what you're looking for.